Freightliner Dealer Service Survey

Thank you for visiting one of our Freightliner Dealer Service Facilities. Help us make our service program grow and improve. Please take a few moments to answer the following questions.

Please note that by filling out this form, you are giving us permission to use your feedback on the Web site or other publications.

Download the printable version of the Dealer Service Survey form.

Dealer Information:

* denotes required field

Dealer Name*:
(Freightliner Service Facility)    		Address:
City*: State*: Zip:
Phone #: Contact Person*:   

Customer Information:

Name*: VIN #*:
Telephone/Cellular Phone*:   E-mail Address:  
What type of FCCC product do you own?* Motorhome Walk-In Van
    Commercial Bus School Bus

Select the option below which best describes your answer.

If you have any suggestions or comments on how we can improve or expand, please give us your comments below. Please answer all multiple-choice questions so the scoring accurately reflects your experience; comments are optional.

1. How was the overall appearance of the facility as you drove up to the service area?*

Very organized (15)
Organized (10)
Disorganized (2)
Very disorganized (1)
Additional comments (optional):
2. How satisfied were you with the greeting that you received from the service department?*

Very satisfied (15)
Satisfied (10)
Dissatisfied (2)
Very dissatisfied (1)
Additional comments (optional):
3. How satisfied were you with the repairs or service that was performed?*

Very satisfied (15)
Satisfied (10)
Dissatisfied (2)
Very dissatisfied (1)
Additional comments (optional):
4. How satisfied were you with the timeliness of the repairs or service work being done?*

Very satisfied (10)
Satisfied (5)
Dissatisfied (2)
Very dissatisfied (1)
Additional comments (optional):
5. How satisfied were you with the customer lounge and waiting area?*

Very satisfied (10)
Satisfied (5)
Dissatisfied (2)
Very dissatisfied (1)
Did not use
Additional comments (optional):
6. Was the service department knowledgeable about your FCCC product?*

Very knowledgeable (15)
Knowledgeable (10)
Unknowledgeable (2)
Very unknowledgeable (1)    
Additional comments (optional):
7. Would you recommend this dealer to others?*

Yes (10)
No (5)
Additional comments (optional):
8. Was your appointment taken and adhered to?*

Yes (10)
No (5)
Additional comments (optional):
9. Are you a member of the Freightliner Chassis Owner's Club?*

Yes
No